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I don’t have INTERNET CONNECTION on my mobile phone, why?

I don’t have internet connection on my mobile

Why can’t I get internet on my mobile? Don’t worry, you are not alone, this question is more common than you think. There are more than 5 billion people using the internet today and lack of connection is one of the main problems that are the order of the day.
Internet connection has become an indispensable part of our lives nowadays. With a mobile phone we can do almost anything, from watching movies and listening to music to working or contacting a relative halfway around the world. The Internet opens up a wide range of possibilities, as long as it is possible to connect to it, as it only takes a tunnel to end the range of possibilities.
Imagine you are using your mobile phone like any other day, but this time you open the notifications bar and you see no notifications, no calls, no emails, nothing. Most likely your internet connection is failing. But don’t worry, there’s a solution and we’re going to help you find it.
Below, we will show you the most common problems when the internet goes down and the respective solutions, some of them will surely coincide with your case.

First of all; Switch the mobile off and on.

The first law of computing is that the first thing to do is to turn the device off and on. Although it may seem absurd and obvious, in most cases it works.

Lack of coverage

As mentioned above, all it takes is to enter a tunnel and your mobile phone will be disconnected from the internet. This is because there is no coverage in that space. But don’t despair, this will only last for as long as you are out of coverage, as soon as you get it back you will have internet connection again.

Data connection disabled

You may have inadvertently turned off the mobile data option on your device. On many mobile phones this option is very easy to access so it is easy to accidentally disable the internet. On most devices this option can be found under; Settings > Mobile data, and you will need to have the mobile data option ticked.


If your mobile phone has the option to insert two SIM cards, it is possible that your card is not configured correctly and the internet connection is connected to the wrong SIM. To see it you will have to go to ; Settings > SIM card management and configure the card with which you have an internet contract.

Data roaming

If you are in another country other than the one in which you have contracted your company, you will probably have to activate data roaming or roaming, to do so; Settings > Connection/Networks and internet > SIM card/mobile networks > data roaming. Finally. you will need to have the latter option activated.

Lack of data

If you see the icon that you have the connection enabled but the internet is not working, it is likely that you have no mobile data left to surf the internet.
In this case, the best solution is to subscribe to a plan with many GB. Fortunately at Axarfusion we have the perfect plan for you. For only €10.90 you will have unlimited calls and 50GB to surf the internet without any worries.

Type of connection

If your internet connection is slower than normal, it may be due to the type of connection you have activated. To fix it go to; Settings > To fix it go to; Settings > Options> Voice and data. And now activate the 4G option.

Contact the technical service

If you still have not been able to solve the problem, you should contact your company’s technical service for a solution.
In Axarfusión we want you to know everything you need to know to solve common problems such as not having access to the Internet. If you would like information about our offers, call us free of charge on 951 833 333, contact us via whatsapp (+34 601 62 90 90 20) or consult our website.

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