Terms of Service

GENERAL

All prices include VAT. Prices are valid except for typographical errors. Offers subject to geographical availability.

All equipment is the property of Axarfusion SL and must be returned at the end of the contract period.

INTERNET

600 MB FIBER

Up to 600 Mbps downstream and 600 Mbps upstream. Wifi router included.

PROMOTION: Pay 6 months in advance and get 1 month free.

FREE INSTALLATION: One free installation per customer, if the customer requests the cancellation of the service and wants to register again later, he/she will have to pay the installation cost of 50€ + VAT. If it is necessary the installation of pipes, gutters, works to achieve the installation, this work and material is not included in the FREE INSTALLATION. A separate quotation will be provided without obligation.

MOVING: House removals have a cost of 50€ + VAT.

MAINTENANCE SERVICE: Customers who do not need the connection all year round can enjoy our maintenance service as long as they have been connected for at least 6 months (In case they want to use it immediately or before 6 months, the customer must pay the installation fee of 50€ + VAT). During the maintenance period the internet service is disconnected and the fee is reduced to 5€ per month depending on the maintenance of the installed equipment. To reactivate the service, the customer only has to request it by email to info@axarfusion.es. The service must be active for a minimum period of 1 month.

All our offers are subject to geographical availability. Check conditions of the offers and availability in your store or by calling 951 833 333.

1GB FIBER

Up to 1 Gb downstream and 1 Gb upstream speed. Wifi router included.

PROMOTION: Pay 6 months in advance and get 1 month free.

FREE INSTALLATION: One free installation per customer, if the customer requests the cancellation of the service and wants to register again later, he/she will have to pay the installation cost of 50€ + VAT. If it is necessary the installation of pipes, gutters, works to achieve the installation, this work and material is not included in the FREE INSTALLATION. A separate quotation will be provided without obligation.

MOVING: House removals have a cost of 50€ + VAT.

MAINTENANCE SERVICE: Customers who do not need the connection all year round can enjoy our maintenance service as long as they have been connected for at least 6 months (In case they want to use it immediately or before 6 months, the customer must pay the installation fee of 50€ + VAT). During the maintenance period the internet service is disconnected and the fee is reduced to 5€ per month depending on the maintenance of the installed equipment. To reactivate the service, the customer only has to request it by email to info@axarfusion.es. The service must be active for a minimum period of 1 month.

All our offers are subject to geographical availability. Check conditions of the offers and availability in your store or by calling 951 833 333.

FIBER OFF NET

Fiber Only

– Fiber of 300mb: 12 months permanence. After that the price is 30€/month (VAT Inc.)

– 1000mb fiber: 12 months permanence. After that the price is 40€/month (VAT Inc.).

Fiber + Mobile+ Landline Pack

-Price for Xfera coverage. If direct coverage is not possible, the price is 40€ /month (vat inc.)

3 Months of permanence. Penalty of 190,00 € + VAT. If the permanence quota is not fulfilled.

Extra Lines

– Maximum 1 extra per package.
– Maximum 4 additional per package.
– 3 Months of permanence. Penalty of 190.00+VAT. If the permanence quota is not fulfilled.

WiMAX

WiMAX 10 MB

Up to 10 Mbps downstream and 1 Mbps upstream. Wifi router included.

PROMOTION: Pay 6 months in advance and get 1 month free.

FREE INSTALLATION: One free installation per customer, if the customer requests the cancellation of the service and wants to register again later, he/she will have to pay the installation cost of 60€ + VAT. If it is necessary the installation of pipes, gutters, works to achieve the installation, this work and material is not included in the FREE INSTALLATION. A separate quotation will be provided without obligation.

MOVING: House removals have a cost of 60€ + VAT.

MAINTENANCE SERVICE: Customers who do not need the connection all year round can enjoy our maintenance service as long as they have been connected for at least 6 months (In case they want to use it immediately or before 6 months, the customer must pay the installation fee of 50€ + VAT). During the maintenance period the internet service is disconnected and the fee is reduced to 5€ per month depending on the maintenance of the installed equipment. To reactivate the service, the customer only has to request it by email to info@axarfusion.es. The service must be active for a minimum period of 1 month.

All our offers are subject to geographical availability. Check conditions of the offers and availability in your store or by calling 951 833 333.

WiMAX 20 MB

Up to 20 Mbps downstream and 3 Mbps upstream. Wifi router included.

PROMOTION: Pay 6 months in advance and get 1 month free.

FREE INSTALLATION: One free installation per customer, if the customer requests the cancellation of the service and wants to register again later, he/she will have to pay the installation cost of 60€ + VAT. If it is necessary the installation of pipes, gutters, works to achieve the installation, this work and material is not included in the FREE INSTALLATION. A separate quotation will be provided without obligation.

MOVING: House removals have a cost of 60€ + VAT.

MAINTENANCE SERVICE: Customers who do not need the connection all year round can enjoy our maintenance service as long as they have been connected for at least 6 months (In case they want to use it immediately or before 6 months, the customer must pay the installation fee of 50€ + VAT). During the maintenance period the internet service is disconnected and the fee is reduced to 5€ per month depending on the maintenance of the installed equipment. To reactivate the service, the customer only has to request it by email to info@axarfusion.es. The service must be active for a minimum period of 1 month.

All our offers are subject to geographical availability. Check conditions of the offers and availability in your store or by calling 951 833 333.

WiMAX 60 MB

Up to 60 Mbps downstream and 10 Mbps upstream. Wifi router included.

PROMOTION: Pay 6 months in advance and get 1 month free.

FREE INSTALLATION: One free installation per customer, if the customer requests the cancellation of the service and wants to register again later, he/she will have to pay the installation cost of 60€ + VAT. If it is necessary the installation of pipes, gutters, works to achieve the installation, this work and material is not included in the FREE INSTALLATION. A separate quotation will be provided without obligation.

MOVING: House removals have a cost of 60€ + VAT.

MAINTENANCE SERVICE: Customers who do not need the connection all year round can enjoy our maintenance service as long as they have been connected for at least 6 months (In case they want to use it immediately or before 6 months, the customer must pay the installation fee of 60€ + VAT). During the maintenance period the internet service is disconnected and the fee is reduced to 5€ per month depending on the maintenance of the installed equipment. To reactivate the service, the customer only has to request it by email to info@axarfusion.es. The service must be active for a minimum period of 1 month.

All our offers are subject to geographical availability. Check conditions of the offers and availability in your store or by calling 951 833 333.

TEMPORARY INTERNET

You will have an Internet connection, with the same quality, but with no monthly fee. You will only pay through 7, 15 or 30 day bonuses. One-time setup and installation fee of 99€ VAT included.

Service without permanence.

FIXED PHONE

Basic Line

No call setup or line maintenance. Check current rates at your store or by calling 951 83 33 33 33.

Flat Rate 600

No call setup or line maintenance. Check current rates at your store or by calling 951 83 33 33 33. Flat Rate 600: up to 600 minutes/month free calls to national landlines/mobiles.

Flat Rate 3000

No call setup or line maintenance. Check current rates at your store or by calling 951 83 33 33 33. Flat Rate 3000: up to 3000 free minutes/month in calls to national landlines/mobiles and international landlines in Zone A. Max. 250 different destinations. If the contracted minutes are exceeded, the excess will be billed according to current rates. (Zone A) Andorra, Argentina, Belgium, Colombia, Gibraltar, France, Denmark, Germany, Greece, Iceland, Ireland, Italy, Mexico, Monaco, Netherlands, Norway, Portugal, Sweden, Switzerland, United Kingdom, Uruguay, Venezuela, USA and Canada.

Flat Rate 5000

No call setup or line maintenance. Check current rates at your store or by calling 951 83 33 33 33. Flat Rate 5000: up to 5000 free minutes/month in calls to national and international landlines/mobiles of Zone A. Max. 250 different destinations. If the contracted minutes are exceeded, the excess will be billed according to current rates. (Zone A) Andorra, Argentina, Belgium, Colombia, Gibraltar, France, Denmark, Germany, Greece, Iceland, Ireland, Italy, Mexico, Monaco, Netherlands, Norway, Portugal, Sweden, Switzerland, United Kingdom, Uruguay, Venezuela, USA and Canada.

Installation of fixed line service in WiMAX has a one-time installation fee of 32,50€ + VAT.

MOBILE

Service for personal use only. The user shall refrain from using the AXARFUSION MOBILE Service in an illicit or abusive manner, including the use of the same for specific electrical, electronic and/or telecommunication systems or equipment, such as, for example: baby monitor, Walkie Talkie, Switchboard, etc. Nor may it be used for commercial purposes in businesses or companies identified as Locutorios or Cybercafé. Likewise, by way of example and not limitation, unreasonable or irregular use is presumed when the Customer uses more than 3,000 minutes per month, calls to more than 150 different destinations or makes continuous calls lasting more than 60 minutes on average.

Unlimited rates limited to 3000 minutes and 150 different destinations. Exceeding these limits: National calls: 0.084 €/min. Establishment of call: 0,00 €/call. National SMS: 0.097 €/SMS. International SMS: 0,24 €/SMS. Once the contracted GB is exceeded, you will be able to continue surfing without interruptions 1 more GB at 16 kbps courtesy of Axarfusion. *See rest of price conditions in store.

International Rates Conditions:
These rates include unlimited calls to national destinations and 1000 international minutes to fixed and mobile destinations in the following countries: Germany, Great Britain, Denmark, Finland, Greece, France, Ireland, Iceland, Netherlands, Sweden, Norway, United States, Canada, Italy, Poland, Hungary, Romania, Austria, Slovakia, Czech Republic, Lithuania, Croatia, Kazakhstan, Russia, China, South Korea, Japan, Hong Kong, Brazil, Colombia, Argentina, Mexico, Panama, Portugal, Paraguay, Belgium, Bulgaria, Cyprus, Slovenia, Israel, Liechtenstein, Luxembourg, Andorra, Costa Rica, Estonia, India, New Zealand, Peru, Dominican Republic, Singapore, Switzerland, Thailand, Taiwan, Uruguay, Venezuela and Morocco (Only includes fixed destinations). No call set-up fee for international calls. Once the minutes included in the tariff have been used, national calls are charged at 0.084€/minute (no call set-up fee).

National SMS price: 0,097€.
International SMS price: 0,24€.
Prices include VAT.

No permanence.

Countries not included and other international minutes according to the standard rate per country.

FAIR USAGE POLICY
Unlimited calls to national landlines and mobiles include up to 3,000 minutes in each monthly billing cycle, being billed at 0.084€/min from 150 destinations onwards
The use of ‘baby monitors’, ‘walkie talkie’ or similar is prohibited, being only allowed the use of the line for telephone calls complying with the reasonable use policy.
The SIM delivered will only be valid for conventional mobile devices.
Calls to short numbers and premium rate services (901, 902, 80x, 70x, etc.) are not included in the tariff.
Use in sim-boxes, call shops, telephone exchanges or any other way in which calls are made in bulk is prohibited. Prohibited use of the SIM card will result in billing at a rate of €0.084/min, as well as legal action in the event of fraud or mass calls, as well as immediate suspension of the line.

TV

Free access to TV and Radio channels included in your Internet package. Axarfusión reserves the right to vary the offer at any time and without prior notice of the channels offered according to the needs of the company or broadcast.

Service available on Samsung, LG Smart TVs and some Android and iOS (Apple) devices. If you do not have a Smart TV or an Android or iOS device, you need a device to view the videos for a one-time fee of €60 + VAT.

SUPERLINK

1. Use of the Service

• Service Recipients: Superlink is intended solely for residential and business use at the address provided during registration. Resale of the service provided is not permitted under any circumstances.
• Installation Responsibility: Superlink will take care of the installation of the equipment by the company Axarfusion, with a one-time cost of 249€. This installation includes equipment configuration and service verification. The user is responsible for providing a suitable environment for the installation, ensuring access to the mounting point and availability of power supply. Any subsequent modifications made by the user without authorization from Axarfusion may invalidate the warranty and affect service performance.

2. Acceptable Use Policy (AUP)

• Network Management: Superlink reserves the right to manage the network to ensure its integrity and performance, including analyzing traffic patterns and preventing the distribution of malicious software.
• Excessive Use: If excessive use is detected that may adversely affect the network or other users, Superlink may restrict, suspend or terminate the service with prior notice to the customer.
• Illegal Downloads: Superlink is designed to provide a stable and high quality connection for legitimate uses, such as browsing, teleworking, video calls and streaming entertainment within the legal framework. Axarfusion does not actively monitor user traffic nor is it responsible for each customer’s use of their connection. It is the user’s responsibility to ensure that their Internet activity complies with current legislation.

3. Fair Use Policy

• Data Limits: To ensure an optimal experience for all users, Axarfusion implements a fair usage policy. Users have a specific amount of high-speed data available to them each month. Once this limit is exceeded, the connection speed may be reduced during peak hours (07:00 to 23:00 hours).

4. Modifications to the Conditions

• Revisions: Superlink reserves the right to revise, modify or update these Terms of Service at any time. Changes will become effective one month after they are posted on the www.axarfusion.es website. Continued use of the service after such period shall constitute acceptance of the new terms.

5. Applicable Legislation

• Land Jurisdiction: This agreement and any related disputes shall be governed by the laws of the country in which the service is provided, and shall be subject to the exclusive jurisdiction of its courts.

6. Safeguard clause

• Severability: If any provision of these terms and conditions is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

7. Contact

• Customer Support: For inquiries or technical support, users may contact Axarfusion customer service through the official channels provided on our website.

ONLINE DISPUTE RESOLUTION

In accordance with EU Regulation 524/2013 on Online Dispute Resolution (ODR), we inform you that, as a consumer, you have at your disposal a procedure for resolving various disputes arising from the online sale of goods and services in the EU. The EU’s ODR (Online Dispute Resolution) platform is available to you:

http://ec.europa.eu/consumers/odr/

More information can be found at the following link:
http://eur-lex.europa.eu/legal-content/ES/TXT/PDF/?uri=CELEX:32013R0524