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Terms of Service

GENERAL

All prices include VAT. Prices are valid except for typographical errors. Offers subject to geographical availability.

All equipment is the property of Axarfusion SL and must be returned at the end of the contract period.

INTERNET

FIBER 300 MB

Up to 300 Mbps downstream and 300 Mbps upstream browsing speed. Wifi router included.

PROMOTION: Pay 6 months in advance and get 1 month free.

FREE INSTALLATION: One free installation per customer, if the customer requests the cancellation of the service and wants to register again later, he/she will have to pay the installation cost of 50€ + VAT. If it is necessary the installation of pipes, gutters, works to achieve the installation, this work and material is not included in the FREE INSTALLATION. A separate quotation will be provided without obligation.

MOVING: House removals have a cost of 50€ + VAT.

MAINTENANCE SERVICE: Customers who do not need the connection all year round can enjoy our maintenance service as long as they have been connected for at least 6 months (In case they want to use it immediately or before 6 months, the customer must pay the installation fee of 50€ + VAT). During the maintenance period the internet service is disconnected and the fee is reduced to 5€ per month depending on the maintenance of the installed equipment. To reactivate the service, the customer only has to request it by email to info@axarfusion.es. The service must be active for a minimum period of 1 month.

All our offers are subject to geographical availability. Check conditions of the offers and availability in your store or by calling 951 833 333.

600 MB FIBER

Up to 600 Mbps downstream and 600 Mbps upstream. Wifi router included.

PROMOTION: Pay 6 months in advance and get 1 month free.

FREE INSTALLATION: One free installation per customer, if the customer requests the cancellation of the service and wants to register again later, he/she will have to pay the installation cost of 50€ + VAT. If it is necessary the installation of pipes, gutters, works to achieve the installation, this work and material is not included in the FREE INSTALLATION. A separate quotation will be provided without obligation.

MOVING: House removals have a cost of 50€ + VAT.

MAINTENANCE SERVICE: Customers who do not need the connection all year round can enjoy our maintenance service as long as they have been connected for at least 6 months (In case they want to use it immediately or before 6 months, the customer must pay the installation fee of 50€ + VAT). During the maintenance period the internet service is disconnected and the fee is reduced to 5€ per month depending on the maintenance of the installed equipment. To reactivate the service, the customer only has to request it by email to info@axarfusion.es. The service must be active for a minimum period of 1 month.

All our offers are subject to geographical availability. Check conditions of the offers and availability in your store or by calling 951 833 333.

WiMAX

WiMAX 8 MB

Up to 8 Mbps downstream and 1 Mbps upstream. Wifi router included.

PROMOTION: Pay 6 months in advance and get 1 month free.

FREE INSTALLATION: One free installation per customer, if the customer requests the cancellation of the service and wants to register again later, he/she will have to pay the installation cost of 60€ + VAT. If it is necessary the installation of pipes, gutters, works to achieve the installation, this work and material is not included in the FREE INSTALLATION. A separate quotation will be provided without obligation.

MOVING: House removals have a cost of 60€ + VAT.

MAINTENANCE SERVICE: Customers who do not need the connection all year round can enjoy our maintenance service as long as they have been connected for at least 6 months (In case they want to use it immediately or before 6 months, the customer must pay the installation fee of 50€ + VAT). During the maintenance period the internet service is disconnected and the fee is reduced to 5€ per month depending on the maintenance of the installed equipment. To reactivate the service, the customer only has to request it by email to info@axarfusion.es. The service must be active for a minimum period of 1 month.

All our offers are subject to geographical availability. Check conditions of the offers and availability in your store or by calling 951 833 333.

WiMAX 20 MB

Up to 20 Mbps downstream and 3 Mbps upstream. Wifi router included.

PROMOTION: Paying 6 months in advance you get 1 month free.

FREE INSTALLATION: One free installation per customer, if the customer requests the cancellation of the service and wants to register again later, he/she will have to pay the installation cost of 60€ + VAT. If it is necessary the installation of pipes, gutters, works to achieve the installation, this work and material is not included in the FREE INSTALLATION. A separate quotation will be provided without obligation.

MOVING: House removals have a cost of 60€ + VAT.

MAINTENANCE SERVICE: Customers who do not need the connection all year round can enjoy our maintenance service as long as they have been connected for at least 6 months (In case they want to use it immediately or before 6 months, the customer must pay the installation fee of 50€ + VAT). During the maintenance period the internet service is disconnected and the fee is reduced to 5€ per month depending on the maintenance of the installed equipment. To reactivate the service, the customer only has to request it by email to info@axarfusion.es. The service must be active for a minimum period of 1 month.

All our offers are subject to geographical availability. Check conditions of the offers and availability in your store or by calling 951 833 333.

WiMAX 50 MB

Up to 50 Mbps downstream and 5 Mbps upstream. Wifi router included.

PROMOTION: Pay 6 months in advance and get 1 month free.

FREE INSTALLATION: One free installation per customer, if the customer requests the cancellation of the service and wants to register again later, he/she will have to pay the installation cost of 60€ + VAT. If it is necessary the installation of pipes, gutters, works to achieve the installation, this work and material is not included in the FREE INSTALLATION. A separate quotation will be provided without obligation.

MOVING: House removals have a cost of 60€ + VAT.

MAINTENANCE SERVICE: Customers who do not need the connection all year round can enjoy our maintenance service as long as they have been connected for at least 6 months (In case they want to use it immediately or before 6 months, the customer must pay the installation fee of 60€ + VAT). During the maintenance period the internet service is disconnected and the fee is reduced to 5€ per month depending on the maintenance of the installed equipment. To reactivate the service, the customer only has to request it by email to info@axarfusion.es. The service must be active for a minimum period of 1 month.

All our offers are subject to geographical availability. Check conditions of the offers and availability in your store or by calling 951 833 333.

TEMPORARY INTERNET

You will have an Internet connection, with the same quality, but with no monthly fee. You will only pay through 7, 15 or 30 day bonuses. One-time setup and installation fee of 99€ VAT included.

Service without permanence.

LANDLINE

Basic Line

No call setup or line maintenance. Check current rates at your store or by calling 951 83 33 33 33.

Flat Rate 600

No call setup or line maintenance. Check current rates at your store or by calling 951 83 33 33 33. Flat Rate 600: up to 600 minutes/month free calls to national landlines/mobiles.

Flat Rate 3000

No call setup or line maintenance. Check current rates at your store or by calling 951 83 33 33 33. Flat Rate 3000: up to 3000 free minutes/month in calls to national landlines/mobiles and international landlines in Zone A. Max. 250 different destinations. If the contracted minutes are exceeded, the excess will be billed according to current rates. (Zone A) Andorra, Argentina, Belgium, Colombia, Gibraltar, France, Denmark, Germany, Greece, Iceland, Ireland, Italy, Mexico, Monaco, Netherlands, Norway, Portugal, Sweden, Switzerland, United Kingdom, Uruguay, Venezuela, USA and Canada.

Unlimited Flat Rate

No call setup or line maintenance. Check current rates at your store or by calling 951 83 33 33 33. Flat Rate 5000: up to 5000 free minutes/month in calls to national and international landlines/mobiles of Zone A. Max. 250 different destinations. If the contracted minutes are exceeded, the excess will be billed according to current rates. (Zone A) Andorra, Argentina, Belgium, Colombia, Gibraltar, France, Denmark, Germany, Greece, Iceland, Ireland, Italy, Mexico, Monaco, Netherlands, Norway, Portugal, Sweden, Switzerland, United Kingdom, Uruguay, Venezuela, USA and Canada.

Installation of fixed line service in WiMAX has a one-time installation fee of 32,50€ + VAT.

MOBILE

Service for personal use only. The user shall refrain from using the AXARFUSION MOBILE Service in an illicit or abusive manner, including the use of the same for specific electrical, electronic and/or telecommunication systems or equipment, such as, for example: baby monitor, Walkie Talkie, Switchboard, etc. Nor may it be used for commercial purposes in businesses or companies identified as Locutorios or Cybercafé. Likewise, by way of example and not limitation, unreasonable or irregular use is presumed when the Customer uses more than 3,000 minutes per month, calls to more than 150 different destinations or makes continuous calls lasting more than 60 minutes on average.

Unlimited rates limited to 3000 minutes and 150 different destinations. Exceeding these limits: National calls: 0.084 €/min. Establishment of call: 0,00 €/call. National SMS: 0.097 €/SMS. International SMS: 0,24 €/SMS. Once the contracted GB is exceeded, you will be able to continue surfing without interruptions 1 more GB at 16 kbps courtesy of Axarfusion. *See rest of price conditions in store.

International Tariff Conditions:
INCLUDING FIXED AND MOBILE FROM FRANCE, GERMANY, UK, IRELAND, BELGIUM, HOLLAND, DENMARK, SWEDEN, ITALY, LUXEMBOURG, AUSTRIA, FINLAND, GREECE, ICELAND, USA, CANADA. Without establishment for international calls. Once the minutes included in the tariff have been used, national calls are charged at 0.084€/minute (without establishment).

National SMS price: 0,097€.
International SMS price: 0.24€.
Prices include VAT.

Without permanence.

Countries not included and rest of international minutes according to standard rate per country.

FAIR USAGE POLICY
Unlimited calls to national landlines and mobiles up to 3,000 minutes in each monthly billing cycle, billed at 0.084€/min from 150 destinations.
The use of ‘baby monitors’, ‘walkie talkie’ or similar is forbidden, being only allowed the use of the line for phone calls in compliance with the reasonable use policy.
The SIM delivered will only be valid for conventional mobile devices.
Calls to short numbers and premium rate services (901, 902, 80x, 70x, etc.) are not included in the tariff.
The use in sim-boxes, call shops, switchboards or any other way in which massive calls are made is forbidden. The prohibited use of the SIM will result in billing at a price of 0.084€/min, as well as the pertinent legal actions that may arise in the case of fraud or massive calls, as well as the immediate suspension of the line.

TV

Free access to TV and Radio channels included in your Internet package. Axarfusión reserves the right to vary the offer at any time and without prior notice of the channels offered according to the needs of the company or broadcast.

Service available on Samsung, LG Smart TVs and some Android and iOS (Apple) devices. If you do not have a Smart TV or an Android or iOS device, you need a device to view the videos for a one-time fee of €60 + VAT.

ONLINE DISPUTE RESOLUTION

In accordance with the provisions of EU Regulation 524/2013 on Online Dispute Resolution (ODR – Online Dispute Resolution), we inform you that, as a consumer, you have at your disposal a procedure for resolving various disputes arising from the online sale of goods and services in the EU. The EU ODR (Online Dispute Resolution) platform is available to you:

http://ec.europa.eu/consumers/odr/

More information can be found at the following link:
http://eur-lex.europa.eu/legal-content/ES/TXT/PDF/?uri=CELEX:32013R0524

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