Terms of Service
GENERAL
All prices include VAT. Prices are valid except in the event of typographical errors. Offers are subject to geographical availability.
All equipment remains the property of Axarfusion SL and must be returned at the end of the contract period.
INTERNET
600 MB FIBRE
Browsing speeds of up to 600 Mbps download and 600 Mbps upload. Wi-Fi router included.
PROMOTION: Pay 6 months in advance and receive 1 month free.
FREE INSTALLATION: One free installation per customer. If the customer cancels the service and later requests a new activation, an installation fee of €50 + VAT must be paid. If pipes, trunking or building work are required to complete the installation, this work and the necessary materials are not included in the FREE INSTALLATION. A separate quotation will be provided without obligation.
CHANGE OF ADDRESS: Moving the service to another property costs €50 + VAT.
MAINTENANCE SERVICE: Customers who do not require the connection throughout the year may use our maintenance service once they have been customers for at least 6 months. To use it immediately or before completing 6 months, the customer must pay the €50 + VAT installation fee. During the maintenance period, the internet service is disconnected and the monthly fee is reduced to €5 for the maintenance of the installed equipment. To reactivate the service, the customer only needs to request it by email at info@axarfusion.es. Once reactivated, the service must remain active for a minimum period of 1 month.
All our offers are subject to geographical availability. Check the conditions and availability of the offers at your local store or by calling 951 833 333.
1 GB FIBRE
Browsing speeds of up to 1 Gbps download and 1 Gbps upload. Wi-Fi router included.
PROMOTION: Pay 6 months in advance and receive 1 month free.
FREE INSTALLATION: One free installation per customer. If the customer cancels the service and later requests a new activation, an installation fee of €50 + VAT must be paid. If pipes, trunking or building work are required to complete the installation, this work and the necessary materials are not included in the FREE INSTALLATION. A separate quotation will be provided without obligation.
CHANGE OF ADDRESS: Moving the service to another property costs €50 + VAT.
MAINTENANCE SERVICE: Customers who do not require the connection throughout the year may use our maintenance service once they have been customers for at least 6 months. To use it immediately or before completing 6 months, the customer must pay the €50 + VAT installation fee. During the maintenance period, the internet service is disconnected and the monthly fee is reduced to €5 for the maintenance of the installed equipment. To reactivate the service, the customer only needs to request it by email at info@axarfusion.es. Once reactivated, the service must remain active for a minimum period of 1 month.
All our offers are subject to geographical availability. Check the conditions and availability of the offers at your local store or by calling 951 833 333.
OFF-NET FIBRE
Fibre Only
Fibre-optic installations for areas without direct Axarfusion network coverage.
- 300 Mbps fibre: €25.99 per month, VAT included. 12-month minimum contract. Free installation.
- 600 Mbps fibre: €27.99 per month, VAT included. 12-month minimum contract. Free installation.
- 1,000 Mbps fibre: €29.99 per month, VAT included. 12-month minimum contract. Free installation.
Fibre + Mobile + Landline Package
AXA Fibre
AXA Fibre is the fibre service provided directly through Axarfusion coverage. No minimum contract.
Xfera Fibre
Service available in areas with Xfera fibre coverage. A 12-month minimum contract applies. If the service is cancelled before the end of the minimum contract period, a penalty of €190 + VAT will apply. The advertised price applies to areas with direct Xfera coverage. Where direct coverage is not available, different conditions may apply.
Extra Lines
- Maximum of 1 extra line per package.
- Maximum of 4 additional lines per package.
- 3-month minimum contract. A penalty of €190 + VAT will apply if the minimum contract period is not fulfilled.
WiMAX
WiMAX 10 MB
Browsing speeds of up to 10 Mbps download and 1 Mbps upload. Wi-Fi router included.
PROMOTION: Pay 6 months in advance and receive 1 month free.
FREE INSTALLATION: One free installation per customer. If the customer cancels the service and later requests a new activation, an installation fee of €60 + VAT must be paid. If pipes, trunking or building work are required, this work and the necessary materials are not included. A separate quotation will be provided without obligation.
CHANGE OF ADDRESS: Moving the service to another property costs €60 + VAT.
MAINTENANCE SERVICE: Customers who do not require the connection throughout the year may use our maintenance service once they have been customers for at least 6 months. To use it immediately or before completing 6 months, the customer must pay the €50 + VAT installation fee. During maintenance, the service is disconnected and the monthly fee is reduced to €5. Reactivation must be requested by email at info@axarfusion.es. Once reactivated, the service must remain active for at least 1 month.
All offers are subject to geographical availability. Check conditions and availability at your local store or by calling 951 833 333.
WiMAX 20 MB
Browsing speeds of up to 20 Mbps download and 3 Mbps upload. Wi-Fi router included.
PROMOTION: Pay 6 months in advance and receive 1 month free.
FREE INSTALLATION: One free installation per customer. If the customer cancels the service and later requests a new activation, an installation fee of €60 + VAT must be paid. If pipes, trunking or building work are required, this work and the necessary materials are not included. A separate quotation will be provided without obligation.
CHANGE OF ADDRESS: Moving the service to another property costs €60 + VAT.
MAINTENANCE SERVICE: Customers who do not require the connection throughout the year may use our maintenance service once they have been customers for at least 6 months. To use it immediately or before completing 6 months, the customer must pay the €50 + VAT installation fee. During maintenance, the service is disconnected and the monthly fee is reduced to €5. Reactivation must be requested by email at info@axarfusion.es. Once reactivated, the service must remain active for at least 1 month.
All offers are subject to geographical availability. Check conditions and availability at your local store or by calling 951 833 333.
WiMAX 60 MB
Browsing speeds of up to 60 Mbps download and 10 Mbps upload. Wi-Fi router included.
PROMOTION: Pay 6 months in advance and receive 1 month free.
FREE INSTALLATION: One free installation per customer. If the customer cancels the service and later requests a new activation, an installation fee of €60 + VAT must be paid. If pipes, trunking or building work are required, this work and the necessary materials are not included. A separate quotation will be provided without obligation.
CHANGE OF ADDRESS: Moving the service to another property costs €60 + VAT.
MAINTENANCE SERVICE: Customers who do not require the connection throughout the year may use our maintenance service once they have been customers for at least 6 months. To use it immediately or before completing 6 months, the customer must pay the €60 + VAT installation fee. During maintenance, the service is disconnected and the monthly fee is reduced to €5. Reactivation must be requested by email at info@axarfusion.es. Once reactivated, the service must remain active for at least 1 month.
All offers are subject to geographical availability. Check conditions and availability at your local store or by calling 951 833 333.
TEMPORARY INTERNET
You will have an internet connection with the same quality, but without a monthly fee. You only pay for 7-, 15- or 30-day passes. A one-off activation and installation fee of €99, VAT included, applies.
No minimum contract.
LANDLINE TELEPHONE
BASIC LINE
No call connection fee or line rental. Check the current rates at your local store or by calling 951 83 33 33.
FLAT RATE 600
No call connection fee or line rental. Flat Rate 600 includes up to 600 minutes per month for calls to national landlines and mobile numbers.
Once the included minutes have been exceeded, calls will be charged at €0.08 per minute, with no call connection fee.
Check the current rates at your local store or by calling 951 83 33 33.
FLAT RATE 3000
No call connection fee or line rental. Flat Rate 3000 includes up to 3,000 minutes per month for calls to landlines and mobile numbers in Spain, France, Portugal, Germany, Ireland, Belgium, the Netherlands, Denmark, Sweden, Italy, Luxembourg, Austria, Finland, Greece, Iceland, the United States and Canada.
The rate is limited to a maximum of 150 different destinations per monthly billing cycle.
Once the included minutes have been exceeded, calls will be charged at €0.08 per minute, with no call connection fee.
Check the current rates at your local store or by calling 951 83 33 33.
FLAT RATE 5000
No call connection fee or line rental. Flat Rate 5000 includes up to 5,000 minutes per month for calls to landlines and mobile numbers in Spain, France, Portugal, Germany, Ireland, Belgium, the Netherlands, Denmark, Sweden, Italy, Luxembourg, Austria, Finland, Greece, Iceland, the United States and Canada.
The rate is limited to a maximum of 150 different destinations per monthly billing cycle.
Once the included minutes have been exceeded, calls will be charged at €0.08 per minute, with no call connection fee.
Check the current rates at your local store or by calling 951 83 33 33.
Installation of the landline service over WiMAX is subject to a one-off installation fee of €32.50 + VAT.
MOBILE
The service is exclusively intended for personal use. Users must not make unlawful or abusive use of the AXARFUSION MOBILE service, including its use in specific electrical, electronic and/or telecommunications systems or equipment such as baby monitors, walkie-talkies, telephone switchboards or similar devices. It may not be used for commercial purposes in businesses identified as call shops or internet cafés.
Use will be considered unreasonable or irregular when the customer uses more than 3,000 minutes per month, calls more than 150 different destinations or makes continuous calls with an average duration of more than 60 minutes.
Unlimited rates are limited to 3,000 minutes and 150 different destinations. Once 3,000 minutes have been exceeded, calls will be charged at €0.084 per minute, with no call connection fee.
For rates with a specific allowance, once the contracted minutes have been exceeded, calls will be charged at €0.08 per minute, with no call connection fee.
Once the contracted data allowance has been used, browsing speed will be reduced to 16 KB/s.
National SMS price: €0.097.
International SMS price: €0.24.
Prices include VAT.
No minimum contract, unless expressly stated otherwise in the specific conditions of the contracted rate or promotion.
Rates valid from January 2024, except in the event of typographical errors.
Free customer service number from any ONMOVIL line: 22974.
CONDITIONS OF INTERNATIONAL RATES
These rates include calls to landlines and mobile numbers in Spain, France, Portugal, Germany, Ireland, Belgium, the Netherlands, Denmark, Sweden, Italy, Luxembourg, Austria, Finland, Greece, Iceland, the United States and Canada.
The number of included minutes will depend on the contracted rate.
Once the included minutes have been used, calls will be charged at €0.08 per minute, with no call connection fee.
National SMS price: €0.097.
International SMS price: €0.24.
Prices include VAT.
Countries not included above and any additional international minutes will be charged according to the standard rate applicable to each country.
Rates valid from January 2024, except in the event of typographical errors.
Free customer service number from any ONMOVIL line: 22974.
FAIR USE POLICY
Unlimited calls to landlines and mobile numbers include up to 3,000 minutes in each monthly billing cycle and are limited to a maximum of 150 different destinations.
Once 3,000 minutes have been exceeded, calls will be charged at €0.084 per minute, with no call connection fee.
The use of baby monitors, walkie-talkies or similar devices is prohibited. The line may only be used for telephone calls in accordance with this Fair Use Policy.
The supplied SIM card may only be used in conventional mobile devices.
Calls to short numbers and premium-rate services, including 901, 902, 80X, 70X and similar numbers, are not included.
The use of the SIM card in SIM boxes, call shops, telephone switchboards or any other system used to make mass, automated or resold calls is prohibited.
Prohibited, fraudulent or abusive use may result in calls being charged at €0.084 per minute, immediate suspension of the line and, where applicable, legal action.
Free customer service number from any ONMOVIL line: 22974.
TV
Free access to TV and radio channels is included in your internet package. Axarfusion reserves the right to change the channel selection at any time and without prior notice, depending on company requirements or broadcasting availability.
The service is available on Samsung and LG Smart TVs and on certain Android and iOS devices. If you do not have a compatible device, an additional device is required, subject to a one-off price of €60 + VAT.
SUPERLINK
USE OF THE SERVICE
Intended users: Superlink is intended exclusively for residential and business use at the address provided during registration. Resale is not permitted.
Installation responsibility: The equipment will be installed by Axarfusion for a one-off fee of €249. Installation includes configuration and service verification. The user must provide suitable access, a mounting point and power supply. Unauthorised modifications may invalidate the warranty and affect performance.
ACCEPTABLE USE POLICY
Network management: Superlink may manage the network to protect its integrity and performance, including traffic analysis and malware prevention.
Excessive use: If excessive use negatively affects the network or other users, Superlink may restrict, suspend or terminate the service after prior notice.
Illegal downloads: Superlink is intended for lawful uses such as browsing, remote working, video calls and streaming. Axarfusion does not actively monitor user traffic and is not responsible for individual use. Users must ensure their activity complies with applicable law.
FAIR USE POLICY
Data limits: Users receive a specified amount of high-speed data each month. Once exceeded, speed may be reduced during peak hours, from 07:00 to 23:00.
CHANGES TO THESE TERMS
Revisions: Superlink may review, amend or update these terms at any time. Changes take effect one month after publication on www.axarfusion.es. Continued use after that period constitutes acceptance.
APPLICABLE LAW
Jurisdiction: This agreement and related disputes are governed by the laws of the country where the service is provided and subject to the exclusive jurisdiction of its courts.
SEVERABILITY
If any provision is invalid or unenforceable, the remaining provisions remain in full force and effect.
CONTACT
Customer service: For enquiries or technical support, users may contact Axarfusion through the official channels provided on our website.
ONLINE DISPUTE RESOLUTION
In accordance with EU Regulation 524/2013 on online dispute resolution for consumer disputes, consumers are informed that an online procedure is available for resolving disputes arising from the online sale of goods and services within the European Union.
The European Union ODR platform is available at:
http://ec.europa.eu/consumers/odr/
Further information is available at:
http://eur-lex.europa.eu/legal-content/ES/TXT/PDF/?uri=CELEX:32013R0524
