I do not have internet connection on my mobile
Why can’t I get internet on my mobile? Don’t worry, you’re not alone, this question is more common than you think. There are more than 5 billion people using the internet today and the lack of internet connection is one of the main problems that they face.
Internet connection has become an essential part of our lives, and with a mobile phone we can do almost anything, from watching films and listening to music to working or contacting a relative on the other side of the world. The Internet opens up a wide range of possibilities, as long you have reception – even just a tunnel could disrupt your mobile’s signal.
Imagine that you are using your mobile phone like any other day, but this time you open the notification bar and you see no notifications, no calls, no mail, nothing. Well, most likely, your internet connection is failing. But don’t worry, there is a solution and we are going to help you resolve the issue.
Below, we will talk about the most common reasons for why your internet is not working and tell you how to solve the problem.
First of all; switch the mobile off and on
The first rule of technology is that, before anything else, the first thing to do is to turn the device off and on. Although this may seem absurd and obvious, in most cases it works.
No reception
As mentioned above, you only need to go into a tunnel for your mobile phone to lose internet connection. This is because there is no reception in that space. But don’t despair, this will only last for as long as you are out of range, as soon as you are back in range you will have an internet connection again.
Data connection disabled
You may have inadvertently disabled the mobile data option on your device. On many phones this option is very easy to access, so it is easy to accidentally turn off the internet. On most devices this option can be found under; Settings > Mobile data, turn on mobile data option.
DualSim
If your mobile phone has the option to insert two SIM cards, it is possible that your card is not properly configured and the internet connection is connected to the wrong SIM. To see this, you will need to go to Settings > SIM card management and configure the card with which you have an internet contract.
Data Roaming
If you are in a country other than the one you have contracted with your carrier, you may need to activate data roaming. To do this; Settings > Connection/Networks and internet > SIM card/mobile networks > Data roaming. Finally, you will need to have this last option activated.
Lack of Mobile Data
If you see the icon showing that you have reception but your internet is not working, it is likely that you have run out of mobile data to surf the internet.
In this case, the best solution is to sign up for a larger data plan. Fortunately, at Axarfusión we have the perfect plan for you. For only 10,90€ you will have unlimited calls and 50GB to surf the web without having to worry if you are going to run out of data.
Connection type
If your internet connection is slower than normal, it may be due to the type of connection that you have activated. To fix this go to; Settings > Mobile data > Options > Voice and data. And now activate the 4G option.
Contact Technical Service
If you still haven’t managed to solve the issue, you should contact your company’s technical service so that they can resolve the problem.
At Axarfusión we want you to know how to solve common problems such as not having access to the Internet. If you would like any information about any of our products, call us free of charge at 951 833 333, contact us via whatsapp (+34 601 62 90 90 20), or consult our website.
